CONTACT MORTGAGE LINK KAPITI

We are located in the Kapiti Lights Complex on Amohia Street however if it is more convenient for you, I can meet you at your home or business.

Unit 14 Kapiti Lights Complex,  Amohia Street
P O Box 299,Paraparaumu
New Zealand

P: 04 298 8505
M: 021 977 599
F: 04 298 8503

Email Mortgage Link Kapiti

DISPUTES RESOLUTION FACILITIES

 Mortgage Link believes it is essential for our clients to be able to use mortgage advisers who are
completely competent in the advice that is given. Mortgage Link has in place formal procedures to deal with complaints or disputes arising from that advice.

You can lodge complaints by telephoning, emailing or writing to the Chief Executive, Mortgage Link (NZ) Limited, PO Box 20256, Bishopdale, Christchurch 8543, (03) 359 9819, email office@mortgagelink.co.nz.

When Mortgage Link receives a complaint, we will attempt to resolve it promptly. This will stop any unnecessary and inappropriate escalation of minor complaints. If we cannot reach agreement on your complaint, you may refer your complaint to our External Dispute resolution Scheme, by contacting:

Financial Dispute Resolution on Freephone 0508 337 337  
Freepost 231075  PO Box 5730, Wellington 6145  
Email: enquiries@fdr.org.nz             Web:    www.fdr.org.nz                                                                      

The External Dispute Resolution Scheme is a statutory requirement for us to have, and is a free service established to provide you with an independent mechanism to resolve specific complaints.