Complaints and Compliments
DISPUTES RESOLUTION FACILITIES
Mortgage Link believes it is essential for our clients to be able to use mortgage advisers who are
You can lodge complaints by telephoning, emailing or writing to the General Manager, Mortgage Link (NZ) Limited, PO Box 1196, Queenstown, (03) 442 9518, email email@example.com.
When Mortgage Link receives a complaint, we will attempt to resolve it promptly. This will stop any unnecessary and inappropriate escalation of minor complaints. If we cannot reach agreement on your complaint, you may refer your complaint to our External Dispute resolution Scheme, by contacting:
The External Dispute Resolution Scheme is a statutory requirement for us to have, and is a free service established to provide you with an independent mechanism to resolve specific complaints.