Keeping the customer happy

Kevin Hessell puts a high priority on customer service in his role as Assistant Pools Supervisor for Timaru District Council.

So he is more than happy whenever he visits Mortgage Link South Canterbury, where Malcolm McDonald takes care of his mortgage requirements.

“In my job I look after five swimming pools spread around Pleasant Point, Geraldine, Temuka and Timaru,” Kevin said. “We’re dealing with the public all the time so we need to offer top customer service and that’s what I get from Malcolm also.”

Kevin has been Malcolm’s client for about 10 years. He sold one property and with partner Janice bought another house in a good area close to schools, cafes and the beach. Every two years Malcolm has guided the couple through the process of reviewing and renewing their mortgage at a good fixed rate with the subsidiary of a major bank.

Last year they decided to top up their mortgage to pay for extensive renovations to their bathroom, which has been doubled in size.

“Malcolm arranged the best deal possible for us and even managed to get us a discounted rate because we are such loyal customers of our lender.”

Malcolm said he likes to encourage all his clients to undertake regular reviews of their mortgages. “This ensures you are getting competitive rates and is also a good opportunity to have a top-up if you want to do some home improvements. It’s worked well for Kevin and Janice.”

Kevin and Janice Hessell with Mortgage Link South Canterbury Licensee/Broker Malcolm McDonald.

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